The Barossa Hills Fleurieu Native Well being Community has moved on from a paper-based admission course of for surgical procedure sufferers to utilizing digital pathways to boost communication, affected person danger assessments, and surgical procedure preparation.
The regional well being community supplies public acute, residential aged care, neighborhood well being and psychological well being companies via 11 hospitals and well being services throughout Barossa, Adelaide Hills, Fleurieu and Kangaroo Island in South Australia.
WHAT IT’S ABOUT
BHFLHN has not too long ago carried out Personify Care’s digital pathways, which have been customised for every web site of the community. All its places have assorted and adjusted pathways based mostly on their wants.
A digital pathway streamlines and individualises communication of well timed and related data with sufferers, together with appointment occasions and reminders, affected person training, COVID-19 screening and testing instruction, surgical procedure date and time affirmation, superior discharge plan, and suggestions kinds.
It additionally permits care groups to simply establish any affected person issues, floor cultural wants and detect scientific dangers early.
To this point, sufferers have given “very optimistic” suggestions about the usage of the digital pathway. They’ve additionally discovered it “useful” with their hospitalisation.
WHY IT MATTERS
With the implementation of Personify Care pathways, “the entire surgical journey has been positively impacted with improved effectivity and effectiveness of care, workers workload has lowered, elevated entry for sufferers to well timed data and optimised theatre utilisation,” stated Elective Surgical procedure supervisor Kasey Irwin.
For instance, the overall time to arrange sufferers for admission went down from one hour to 12 minutes per affected person. This contains the typical time it takes to chase sufferers to fill out kinds, scientific evaluation of paper kinds, triage of applicable appointment occasions and dates, and contacting sufferers about admission occasions.
“Affected person affirmation of attendance for surgical procedure has improved,” Affected person Admissions Administrator Jye Cameron additionally famous.
With regards to postoperative care, there was a significant discount in time for making calls to sufferers, 68% of which do not even require follow-up calls. Beforehand, about 20 minutes have been spent on the telephone per affected person – and that is not together with makes an attempt made to achieve them. Given the variety of surgical procedure sufferers at BHFLHN, this enchancment equates to 40 hours per week of workers time redistributed to nursing care.
“Our coordinated method to surgical preparation provides vital time again to frontline workers to discover new methods to enhance affected person expertise and share learnings to develop new methods of working,” Irwin shared.
In the meantime, the community was in a position to bridge geographical and course of gaps between medical officers and hospitals by incorporating Digital Request for Surgical Admission from GP and different vital data and duties for sufferers through the digital pathway.
THE LARGER TREND
Utilizing Personify Care’s digital pathways, The Queen Elizabeth Hospital, additionally from South Australia, was in a position to scale back waitlist occasions for his or her endoscopy sufferers by 71%.
Its digital pathways have additionally powered prenatal care supply at Northern Adelaide LHN and Central Adelaide LHN’s pre-rehabilitation programme, which helps sufferers turn out to be match for surgical procedure.
Final 12 months, Personify Care additionally delivered a digital platform on the St John of God Murdoch Hospital in Perth, which has enabled post-surgery dwelling look after sufferers. In Could this 12 months, this service has been expanded to the surgical specialty wards of the hospital following its success within the common surgical wards.